Our Services
Making Technology Work for Your Business
What Makes Us Different
We specialize in connecting disparate systems so your business operates as one cohesive unit. From CRM platforms to POS systems, phone systems to inventory management, we create seamless integrations that eliminate manual data entry and reduce errors.
Business Systems Integration
Custom API integrations between your existing platforms and tools
Real-time data synchronization across multiple systems
Automated workflows that trigger actions based on business events
Integration of phone systems with CRM and POS platforms for enhanced customer service
Cloud platform connections for improved accessibility and collaboration
Whether you're dealing with legacy systems that need to talk to modern platforms, or you want to connect best-of-breed solutions into a unified ecosystem, we have the technical expertise to make it happen. Our integration solutions are built for reliability, with proper error handling and monitoring to ensure your business keeps running smoothly.
We don't believe in rip-and-replace unless absolutely necessary. We work with what you have, enhance where needed, and build bridges between systems so you get maximum value from your existing technology investments.
Frequently Asked Questions
Q:
Can you integrate our phone system with our POS so we see caller ID when customers call?
Absolutely. We've implemented caller ID popup solutions that display customer information from your POS or CRM system the moment a call comes in. This gives your team instant context and improves customer service from the first hello.
Q:
We have customer data in multiple systems. Can you consolidate it?
Yes. We create master data management solutions that keep customer information synchronized across all your platforms. Update it once, and it updates everywhere—eliminating duplicate entries and data inconsistencies.
Communications Technology
Modern Communication Systems for Today's Business
We implement and optimize communication platforms that enhance how you connect with customers, vendors, and team members. From VoIP phone systems to unified communications platforms, we design solutions that improve accessibility, reduce costs, and provide better call management features.
What We Deliver:
VoIP phone system implementation and configuration (including Grandstream, UniFi Talk, and other platforms)
Unified communications setup with video conferencing, messaging, and presence features
Call routing and auto-attendant configuration for professional call handling
Remote worker connectivity and mobile integration
SIP trunk configuration and carrier integration
Our communication solutions are designed for reliability and ease of use. We handle everything from initial system design through installation, programming, and staff training. Whether you're moving from traditional phone lines to VoIP or upgrading an existing system, we ensure a smooth transition with minimal disruption to your operations.
We also specialize in advanced integrations like connecting phone systems to business applications, setting up call recording for compliance or quality assurance, and implementing analytics to understand communication patterns.
Frequently Asked Questions
Q:
Can we keep our existing phone numbers if we switch to VoIP?
Yes. We handle number porting from your current carrier to your new VoIP system. The process typically takes 2-4 weeks, and we coordinate everything to ensure there's no interruption in service.
Q:
What happens if our internet goes down? Will we lose phone service?
We design communication systems with redundancy in mind. This can include failover to cellular backup, call forwarding to mobile phones, or secondary internet connections. We'll discuss the right business continuity approach for your needs and budget.
Operational Efficiency & Process Automation
Eliminate Manual Work, Reduce Errors, Save Time
We identify repetitive, time-consuming tasks in your business and implement technology solutions to automate them. From automated reporting to workflow automation, our solutions free up your team to focus on higher-value activities while improving accuracy and consistency.
What We Deliver:
Process analysis and workflow optimization consulting
Custom automation solutions using platforms like Zapier, Make, or custom scripts
Automated reporting and dashboard creation for real-time business insights
Document management and digital workflow implementation
Time tracking and scheduling system integration
Our approach starts with understanding how your business actually operates today. We map your current processes, identify bottlenecks and inefficiencies, then design automation solutions that make sense for your specific situation. We focus on quick wins that deliver immediate ROI while building toward longer-term operational improvements.
Automation doesn't have to mean complex, expensive enterprise software. Often, simple integrations and smart use of existing tools can deliver dramatic time savings and accuracy improvements.
Frequently Asked Questions
Q:
We spend hours each week manually entering data between systems. Can you help?
Absolutely. This is one of the most common pain points we solve. We create automated data flows so information entered once is automatically distributed to all relevant systems—no more double-entry, no more transcription errors.
Q:
Can you help us automate our reporting so we're not pulling data manually each week?
Yes. We build automated reporting solutions that pull data from your various systems, compile it into meaningful reports, and deliver them on whatever schedule you need—daily, weekly, monthly. You get consistent, accurate reports without the manual effort.
Ready to Talk Technology?
Let's discuss how the right technology solutions can help your business work smarter. Schedule a free initial consultation to explore what's possible.
(989) 272-3441
1422 S 25th St
- Monday - Friday, 8:00 am - 5:00 pm
Send us a message
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At Norman Frederick LLC, we bring a unique advantage to business technology consulting: we're not just advisors, we're active business operators. With over 20 years of hands-on experience running and growing businesses, we understand the daily challenges, budget constraints, and practical realities that small and mid-sized companies face.
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